Questions On Knowledge Process Outsourcing - 1018 Words

5. Knowledge Process Outsourcing While defining the Knowledge Process Outsourcing, it is worth to know and think about the same as (BPO), however at a higher position in the intellectual value chain. The old Business Process Outsourcing firms which are used to deliver basic backend or customer care support are shifting up this value chain. Offshoring of knowledge concentrated or related business processes which require specialized domain oriented expertise, defines KPO. The KPO typically involves a component of Business Processing Outsourcing (BPO), Analysis Proves Outsourcing (APO) and Research Process Outsourcing (RPO). Knowledge Process Outsourcing (KPO) is a kind of outsourcing in which the information and knowledge cognate work and†¦show more content†¦Many firms and organizations have come to understand the importance of outsourcing. By outsourcing non-core activities, it’s just not only the costs are minimized and efficiencies improved but also the total business improves, reason the focus shifts to the key growth areas of the business activity. Nature of KPO ï  ¶ It is people-intensive in that much of KPO work requires insight and analysis based on experience, skills and judgement. The result and the recommendations are driven by judgment rather than by rule-driven processing. ï  ¶ Processes/services which are performed are based on intellectual capability, skills, and domain knowledge. A process can only provide a guideline but not a deterministic set of rules. ï  ¶ The process involved is complex, and require many steps. It calls for interpretation, reasoning, analytical skills and the exercise of judgment. ï  ¶ It requires people with higher education and/or specialized and differ ¬entiated knowledge and skills. ï  ¶ KPO is inclusive. Unlike BPO, where an entire process is offshored, KPO usually entails offshoring part of the larger process (e.g., financial research and analysis). By its very nature, the team is global. 6. CLASSIFICATION OF SUB-SECTROS AND SERVICES OF KPO The rise and success of KPO lead to its growth and expansion in many sectors. Now, its area and services offered are not restricted toShow MoreRelatedEcco a/S – Global Value Chain Management1709 Words   |  7 PagesCase 3 The International Firm in a Global Economy ECCO A/S – Global Value Chain Management Question 1: 1. Relate the Ecco case to the conceptualization of the organization as a global factory. What similarities and dissimilarities with the global factory conceptualization do you see and what solutions may it present? 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